Shipping policy
Here at Sultana's Cases, we are committed to ensuring that your shopping experience is seamless and satisfactory. Below is our detailed shipping policy to help you understand the process and what to expect when you place an order with us.
Shipping Time Frame:
- All orders are processed and shipped within 1-2 business days from the time of purchase.
- Once shipped, you can expect to receive your order within 5-7 business days. Please note that this timeframe is an estimate and may vary slightly depending on your location and any unforeseen delays with our shipping partners.
Shipping Methods:
- We use reputable shipping carriers to deliver your orders safely and promptly.
Order Tracking:
- Upon shipment, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your order until it reaches your doorstep.
- If you have any questions or concerns about the status of your shipment, please do not hesitate to contact our customer service team at Sultanascases@dahabllc.com.
Shipping Costs:
- Shipping costs are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed during the checkout process before you complete your purchase.
- We occasionally offer promotional free shipping on certain orders or during special events. Please check our website for current promotions.
International Shipping:
- Sultana's Cases ships worldwide!
Address Accuracy:
- Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. Sultana's Cases is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages:
- In the rare event that your package is lost or arrives damaged, please contact us immediately at Sultanascases@dahabllc.com. We will work diligently to resolve the issue and ensure you receive your order promptly.
Contact Us:
- For any additional questions or concerns regarding our shipping policy, please reach out to our customer service team. We are here to assist you and provide the best possible shopping experience.
Thank you for choosing Sultana's Cases. We appreciate your business and look forward to serving you.
Sincerely,
The Sultana's Cases Team